Privacy Policy for Chameleon Casa

At Chameleon Casa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and share your data when you interact with our online platform, engage with our services, or participate in our workshops.

1. Information We Collect

We collect various types of information to provide and improve our home decor and DIY services.

1.1. Personal Data You Provide Voluntarily

• Contact Information: When you make a purchase, register for an account, subscribe to our newsletter, or book a consultation/workshop, we collect your name, email address, phone number, and shipping/billing address.
• Account Information: If you create an account on our site, we store your username and password (encrypted).
• Order and Transaction Details: Information related to your custom wall art, handcrafted furniture, bespoke lighting solutions, DIY kits, and interior design consultation purchases, including product preferences and payment details (processed securely by third-party payment processors).
• Communication Data: Records of your communications with us, including inquiries, feedback, and support requests.
• Workshop and Consultation Details: Information you provide when signing up for workshops on upcycling and craft techniques or interior design consultations, which may include your interests and specific project requirements.

1.2. Automatically Collected Data

• Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the time and date of your visits.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the collected data for various purposes, including:

• To Provide and Maintain Our Services: Fulfilling custom orders, delivering DIY kits, processing payments, and managing your account.
• To Personalize Your Experience: Tailoring product recommendations and content based on your interests and past interactions with Chameleon Casa.
• To Communicate With You: Sending order confirmations, updates, marketing communications (with your consent), and responding to your inquiries.
• To Improve Our Services: Analyzing usage patterns to enhance our online platform, product offerings, and workshop content.
• For Marketing and Promotional Purposes: Sending you information about new products, special offers, and upcoming workshops that may be of interest to you, based on your consent.
• To Ensure Security: Detecting and preventing fraud and other malicious activities.
• To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information with trusted third parties under specific circumstances:

• Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processors, shipping partners, website hosting, analytics providers). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with other third parties when you give us explicit consent to do so.

4. Data Retention

We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

5. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

6. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: